Frequently Asked Questions

GoGame requires a valid government-issued identity document to verify your account. A Pakistani CNIC is the most commonly accepted document. You may also submit a valid passport or driving licence. In some cases, a recent proof of address — such as a utility bill from Karachi, Lahore or Islamabad — may be requested. KYC verification is required before your first withdrawal can be processed.

No. The GoGame Platform is strictly for adults aged 18 and over, or the higher minimum age required by the operator's licence jurisdiction. Accounts found to belong to minors are closed immediately and all associated data is deleted. If you are under the applicable minimum age, you must not attempt to register or use this Platform.

Click the Forgot Password link on the login page and enter the email address linked to your GoGame account. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam or junk folder. For further assistance, contact our support team at [email protected] with your registered email and account username.

No. Each user is permitted one registered account only. Creating multiple accounts — whether under the same name or different details — is a breach of GoGame's Terms and Conditions and may result in permanent account suspension and forfeiture of any pending withdrawals. If you have lost access to an existing account, contact support rather than registering again.

GoGame displays balances and accepts transactions in Pakistani Rupees (PKR). All deposit and withdrawal amounts are shown in PKR so Pakistani users can manage their betting budgets without currency conversion confusion. Minimum and maximum transaction limits are also stated in PKR within your account settings.

GoGame supports a range of payment methods familiar to Pakistani users. Common deposit references include bank transfers via HBL, UBL, Meezan Bank and Bank Alfalah, as well as mobile wallet methods such as Easypaisa, JazzCash and Raast. Please note that payment method availability is subject to change and depends on your account jurisdiction. None of these providers endorse or officially support gambling transactions.

The minimum deposit amount on GoGame is PKR 500 for most supported payment methods. Some payment channels may have higher minimums based on the provider's own transaction thresholds. You can view the current minimum deposit for each available payment method within the Deposit section of your account dashboard before initiating a transaction.

Withdrawal processing times vary by payment method. Bank transfers to HBL, UBL, Meezan Bank or Bank Alfalah typically take 1 to 3 business days once your withdrawal request has been approved. Mobile wallet withdrawals via Easypaisa or JazzCash are generally faster and may arrive within a few hours. GoGame processes withdrawal requests within 24 hours on business days, subject to completed KYC verification.

GoGame does not charge its own platform fee for standard deposits or withdrawals. However, your bank or mobile wallet provider may apply their own transaction charges — for example, some HBL or JazzCash inter-bank transfers carry a small processing fee set by the provider. Always check your payment provider's fee schedule before initiating a large transaction.

Most deposits reflect instantly, but bank transfer deposits can take up to one business day to clear. If your deposit has not appeared after 24 hours, please contact GoGame support at [email protected] with your transaction reference number, the amount sent in PKR, the payment method used and the date and time of the transfer. Our team will investigate and resolve the issue promptly.

Cricket betting on GoGame lets you place wagers on match outcomes, innings totals, individual player performance and live in-play markets. You can bet on PSL matches, ICC tournaments, T20 internationals, Test series and ODI fixtures involving Pakistan and other national sides. Select your market, enter your stake in PKR, review the potential return shown, and confirm your bet. Results are settled as soon as official match data is confirmed.

Yes. GoGame offers live in-play betting on PSL matches and other major T20 leagues. Odds update in real time as the match progresses — after each over, wicket or boundary. Live betting allows you to react to how the match is unfolding rather than committing to a pre-match position only. A stable internet connection is recommended for the best live betting experience.

GoGame's casino section includes live dealer tables — such as roulette, baccarat and blackjack — as well as a wide library of slot games from leading software providers. Live casino tables are hosted by professional dealers and streamed in real time. Slot games range from classic three-reel formats to feature-rich video slots with bonus rounds. All games display their RTP (return to player) percentages.

In addition to cricket, GoGame covers football (including international fixtures and club leagues), UFC and MMA events, kabaddi, tennis and esports titles. Football markets include pre-match and live betting on major European leagues and international tournaments. UFC betting covers fight outcomes, method of victory and round-specific markets. The sports catalogue is updated regularly with new events.

GoGame's welcome bonus is offered to new registered users on their first qualifying deposit. The bonus is typically a matched deposit percentage — for example, a 100% match up to a specified PKR amount — credited as bonus funds to your account. The exact terms, including the minimum deposit threshold, wagering requirements and eligible markets, are detailed in the current promotions section and in our Terms and Conditions.

Wagering requirements specify how many times a bonus amount must be bet before it can be withdrawn as cash. For example, a PKR 1,000 bonus with a 10x wagering requirement means you must place PKR 10,000 in qualifying bets before the bonus converts to withdrawable funds. Different game types may contribute different percentages toward meeting the requirement — slots typically contribute 100%, while some table games contribute less.

Free bets allow you to place a wager without risking your own PKR balance. When a free bet wins, you receive the profit from the bet but not the stake itself. For example, a PKR 500 free bet that wins at odds of 2.0 would return PKR 500 in profit to your account. Free bets are often tied to specific events — such as a PSL final or an ICC match — and expire if not used within the stated period.

Most GoGame bonuses — including the welcome deposit bonus and free bet offers — are eligible for use on cricket markets, including PSL and ICC tournament fixtures. However, some promotions are sport-specific or market-specific. Always review the full bonus terms before depositing, as minimum odds requirements often apply — for instance, bets placed at odds below a certain threshold may not count toward the wagering requirement.

GoGame uses TLS/SSL encryption for all data transmitted between your device and our servers. Sensitive information at rest — including KYC documents and financial records — is encrypted using industry-standard protocols. Access to personal data is restricted to authorised staff on a strict need-to-know basis. Full details of our data handling practices are set out in the GoGame Privacy Policy.

Log in to your GoGame account and navigate to the Responsible Gambling section within your account settings. From there you can set a daily, weekly or monthly deposit limit in PKR. Once set, the limit takes effect immediately and cannot be increased without a mandatory review period. You can reduce your limit at any time with instant effect. Deposit limits are one of the most practical tools for keeping your betting spend in check.

Self-exclusion is a formal request to suspend your GoGame account for a defined period — typically 6 months, 1 year, 5 years or permanently. Once activated, you cannot log in, place bets or make deposits. All marketing communications are also stopped. To activate self-exclusion immediately, contact our support team at [email protected] with the subject line Responsible Gambling Request. We action all self-exclusion requests without delay.

If you are concerned that your gambling is becoming harmful, act sooner rather than later. GoGame offers deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion — all accessible via your account settings or by contacting support. You can also seek independent support from organisations such as GamCare or BeGambleAware. Our full responsible gambling guidance is available on the Responsible Gambling page.

Online gambling is subject to legal restrictions in Pakistan, including the Prevention of Gambling Act, 1977. GoGame does not hold a Pakistan gambling licence and does not claim approval by the Government of Pakistan, PTA or any Pakistani authority. This page does not constitute legal advice. Users are solely responsible for understanding and complying with applicable local laws before registering or using the Platform.

You can reach the GoGame support team by emailing [email protected]. Please include your registered account username and a clear description of your issue to help us respond efficiently. Our team aims to acknowledge all general enquiries within one business day and resolve them within three business days. Responsible gambling requests — including self-exclusion — are prioritised and actioned as quickly as possible.